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- IBM Community will be your new home for SPSS discussions, resources, and events! Link to support resources for Student Version, Graduate Pack and University software. Additional Resources. Click here to find FAQs, support, student resources and links to external knowledge centers.
- The IBM SPSS® software platform offers advanced statistical analysis, a vast library of machine learning algorithms, text analysis, open source extensibility, integration with big data and seamless deployment into applications. Its ease of use, flexibility and scalability make SPSS.
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IBM Community will be your new home for SPSS discussions, resources, and events! Link to support resources for Student Version, Graduate Pack and University software.
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Answering common queries and questions about installing and licencing IBM SPSS Software.
Before you submit a support ticket, please check if your issue is covered in the FAQs below.
General Questions
Is my Operating System (OS) compatible with SPSS software?
Before you install any SPSS software you should check if your OS meets the software requirements. To find out if your OS meets the recommended software requirements please click on the following link. IBM Compatibility Reports
Can SPSS Statistics be installed in a Virtual Environment?
- Authorised License: No you are unable to install SPSS software with a site license in a virtual environment.
- Network/Concurrent License: Yes you are able to license SPSS software in a virtual environment.
Please follow the steps below to locate your lock code.
Windows
- Go to the folder where the SPSS software is installed. The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin - Locate the application named “law.exe” and double click on the application
- On the opened License Authorization Wizard window select ‘Next’
- It should display your lock code for your machine on the next window
An example of a lock code is : 4-224EF
Mac
This will vary depending on the SPSS software you have installed. The below example is for SPSS Statistics 25
- Search in Spotlight to find the “SPSS Statistics 25 License Authorization Wizard”
- On the opened License Authorization Wizard window select ‘Next’
- It should display your lock code for your machine on the next window
An example of a lock code is : 4-224EF
Make sure you have the latest fix pack installed for your SPSS software version. The latest fix pack for your software can be downloaded here.
If the issue still persists please uninstall and reinstall the software onto your machine.
If you still receive the error please open a ticket with our support team.
This error occurs when the client machine is having difficulty connecting to the specified network license manager. Please follow the below steps to resolve the issue
Windows
- Go to the folder where the SPSS software is installed
- The default locations for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below
- SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
- SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin
- Locate a file named “spssprod” and open in a text editor
- Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change
Mac
- Open up FINDER
- Open up the APPLICATIONS folder
- Open up the IBM folder
- Open up the SPSS folder
The below steps will differ slightly depending on the SPSS software you have installed. The below steps are for SPSS Statistics 25.
- Open up the Statistics folder
- Open up Statistics 25 folder
- Locate the “SPSSStatistics.app”.
- Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.
- Open up the Contents folder
- Open up the bin folder
- Locate a file named “spssprod” and open in a text editor
- Verify the “DaemonHost” value matches the Hostname or IP Address of the machine where the Safenet Sentinel License Manager is installed and if not please change
The application has failed to start because its side-by-side configuration is incorrect
The issue occurs when your machine is missing the C++ Runtime component. To resolve this issue please follow the steps below:
- Go to the installation directory of SPSS
- An example of this for SPSS Statistics 25 is “C:Program FilesIBMSPSSStatistics25”
- Once there locate and open the folder named “VC9”
- There should be an application named either “vcredist_x64” or “vcredist_x86”
- Double click on the application and the C++ Runtime component should start to install
- Start your SPSS software once the software is installed
SPSS software by default comes with a license file to store the software’s license. As you are retrieving your license through your network, there may be issues. The software can look for the license in the license file, rather than through the network. To resolve this issue please follow the steps below depending on your OS.
Windows
- Go to the folder where the SPSS software is installed
- The default location for SPSS Statistics 25 and SPSS Modeler 18.1 are shown below
- SPSS Statistics 25: C:Program FilesIBMSPSSStatistics25
- SPSS Modeler 18.1: C:Program FilesIBMSPSSModeler18.1bin
- Locate and delete the file named “lservrc”.
Mac
- Open up FINDER
- Open up the APPLICATIONS folder
- Open up the IBM folder
- Open up the SPSS folder
The below steps will differ slightly depending on the SPSS software you have installed.
- The below steps are for SPSS Statistics 25.
- Open up the Statistics folder
- Open up Statistics 25 folder
- Locate the “SPSSStatistics.app”.
- Once located hold the “Command/Control” key and Click the mouse. and choose “Show Package Contents”.
- Open up the Contents folder
- Open up the bin folder
- Locate and delete the file named “lservrc”
Can I transfer software from one machine to another?
If you are a customer of Presidion/Version 1, yes you can transfer license from one machine to another. We will first need proof that the software has been removed from the original machine. This will be in the form of before during and after screenshots of the uninstalling process.
SPSS Statistics
Please follow the link below to install SPSS Statistics.
To remove SPSS Statistics from your machine please follow the steps below:
Windows
Open Windows Search and type Control Panel.
Once open click Program -> Uninstall a program.
Once you have located SPSS Statistics from the list right click on it and select Uninstall.
Mac
Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Statistics/<Version Number>.
Empty the Trash.
Enabling Commuter License Feature (Network License)
The commuter license feature enables you to continue using a network license without being connected to the network.
(Note: To check out a commuter license you must be connected to the network.)
Check Out a License
- Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
- Select the license that you want to check out.
- In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
- Click Check Out
Check In a License
- Choose Commuter License in the Windows Start menu program group for IBM SPSS Statistics.
- Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
- Click Check In.
SPSS Modeler
To install SPSS Modeler please look at the link below:
To remove SPSS Modeler from your machine please follow the steps below:
Windows
Open Windows Search and type Control Panel.
Once open click Program -> Uninstall a program.
Once you have located Modeler from the list right click on it and select Uninstall.
![Cached Cached](/uploads/1/3/4/0/134094393/841084460.png)
Mac
Drag the installation folder to the Trash. By default, this is /Applications/IBM/SPSS/Modeler/<Version Number>.
Empty the Trash.
Enabling Commuter License Feature (Network License)
The commuter license feature enables you to continue using a network license without being connected to the network.
(Note: To check out a commuter license you must be connected to the network.)
Check Out a License
- Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
- Select the license that you want to check out.
- In the Duration box, enter the number of days for which you want to check out the license. There is a limit that your administrator configures.
- Click Check Out
Check In a License
- Choose Commuter License in the Windows Start menu program group for IBM SPSS Modeler.
- Select the license that you want to check in. License(s) that you checked out are indicated by a check mark.
- Click Check In.
SPSS License Manager
To install SPSS License Manager please read the installation guide below:
Once the license manager has been successfully installed you will then be able to add licenses which your users can use for their intended software.
To add licenses to your license manager please follow the step below:
Open command prompt on your server.
Change directory to the installation directory of your license manager. An example of this would be:
cd C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT
Type licenseactivator followed by your authorisation code you have been provided with.
You should receive a message stating whether the activation has been successful or not.
If you receive any errors or are unable to add your license please contact our technical support.
Enabling the commuter license feature and log file
Once your license has been successfully added you can now enable commuter licenses which can allow users to temporarily use their license outside of your network. You can also create a usage log file which allows you to track information relative to your license manager. To create both please follow the steps below:
Go to the environment variables window on your server.
An example location of said variables would be:
Control Panel -> System and Security -> System -> Advanced System Settings -> Environment Variables.
Create an environment variable named LSERVOPTS on your server where you can define how many of your network licenses could be checked out as commuter license. A value of -com 50 means that 50% of your available network tokens are available as commuter license.
The value -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt” means that a usage log file is created on the installation directory.
The value -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt” means that a usage log file is created on the installation directory.
Ibm Spss Customer Service Number
LSERVOPTS
-com 50 -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt”
-com 50 -l “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License Managerslm_log.txt”
There are different ways to uninstall SPSS License Manager depending on the version you have installed.
Please follow the steps below
From the Windows Start menu, choose:
Settings > Control Panel
Double-click Add/Remove Programs.
Version 9.5 or Lower
Select IBM SPSS Concurrent Licensing Tools and then click Remove.
Click Yes when prompted to remove the Concurrent Licensing Tools.
SPSS License Manager 9.6 or higher
Select IBM SPSS Concurrent Licensing Tools – License Manager and then click Remove.
Click Yes when prompted to remove the license manager.
Ibm Spss Customer Support Number
Select Sentinel RMS License Manager and then click Remove.
Click Yes when prompted to remove the license manager.
If you are installing your license manager in a virtual environment one of the prerequisites is to find a stable lock code.
If a license manager is installed in a virtual environment without finding a stable lock code the licenses stored in said license manager will be removed upon either restart of the license manager service or restart of the server the license manager is housed on.
To find a stable lock code please follow the steps below:
Go to the installation directory of your license manager
An example of this is: “C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT”
Locate a file named “echoid.dat” and open said file in a text editor (e.g. Notepad)
Determine whether you will using the hostname or IP address of the License Manager to identify the location of the License Manager host to the client product installations using the License Manager for licensing
If you will be using the hostname of the license manager machine please change the value inside the file to the below
0x008
If you will be using the ip address of the license manager machine please change the value inside the file to the below
0x002
Once completed please save the file
Your lock code will now be stable
Required PORT's for License Manager to communicate
(Note: The UDP ports required by the License Manager host(s) cannot be changed.)
License Manager
– Solo (non-redundant): Port 5093 UDP
– Redundant (all hosts): Port 5093 UDP AND port 5099 UDP
– Solo (non-redundant): Port 5093 UDP
– Redundant (all hosts): Port 5093 UDP AND port 5099 UDP
Clients Machine
At least one TCP/IP port must be open.
At least one TCP/IP port must be open.
New & Improved 365 / 24 / 7 Support Service!
Ibm Spss Customer Support Phone Number
Our new and improved support service is now part of Version 1’s experienced and dedicated support team. This includes various service advantages such as 365 / 24 / 7 access and a larger dedicated support team for you.
[email protected] no longer create support cases automatiocally. To log a support query please follow the instructions below:
1. Click the following link or copy and paste in your browser (https://www.version1.com/ibm-spss-support). You will be redirected to the new Version 1 SPSS Support Portal.
2. Fill out the form with the details of your query.
3. A member of the support team will get in touch shortly.
For more than 20 years we have been providing a variety of resources and options for assistance to ensure that your organisation maximises the value it derives from its investment in IBM SPSS software.
We are launching our new SPSS Customer Support Services using a new and improved platform to give you, our customer, the best possible experience. This includes various service advantages such as 24 / 7 access and a larger dedicated support team for you.
To make things even easier, we have a list of SPSS Support FAQ’s that you can check before logging your query. If you don’t find your solution here, please fill out the form below with as much information as possible and a member of the team will get in touch.
Note: Students please refer to your university professor or site coordinator for any IBM SPSS queries. Only queries sent by the designated contacts in the IBM SPSS Academic agreement can be answered by our support team.
Log a Support Ticket
If you are a customer and have a technical query please log a ticket in the new portal.